Shop Policies

Important Notice: Christmas cutoff date is December 10. Any order placed after this date cannot be guaranteed a Christmas delivery. Thank you so much for buying from our small handmade business!
All items are shipped within 4 to 7 business days of payment clearance. During high season and sale, delivery might take a little longer.

Payment:
We accept payment by Paypal and credit cards (Visa, Mastercard, Discover & Amex) via Paypal, which are both safe and easy to use, you don't have to be a member of Paypal to use it.

Shipping:
All items are shipped within 4 to 7 business days of payment clearance. During high season and sale, delivery might take a little longer.
For international shipments, we use First Class USPS, the receiver will be responsible for any/all taxes and customs duties. Snuggly ugly is not responsible for international shipments lost in transit.
First Class International does not offer tracking. If you would like to upgrade, please let me know promptly so that I can adjust your shipping price.

Refunds and Exchange:
We hope you will be completely satisfied with your snuggly ugly product. If you have any problems, please contact us and we will sort it out.
Cancellations must be made within 24 hours of original order for refunds.
If you are dissatisfied with your item please contact us within 5 days of receipt of item and we will make arrangements to either request a shop credit or exchange for a new item.
All returned items must be in the original condition and packaging and sent via FEDEX, UPS or certified US mail, we can not be responsible for non-delivery or returned items.
Shipping, handling and transaction fees are non-refundable.
We apologize, no refunds can be given on custom made orders, so please make sure you are certain of your choices when placing the order. Please note that all items on SALE are final sale and not eligible for return or exchange.

Controlling your personal information:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Wholesale & Catalog Inquire:
If you would like to carry Snuggly Ugly products in your store or have any questions, we would love to hear from you! Please submit the form on the contact page or email us to info (at) snuggly-ugly (dot) com and we will get back to you as soon as possible. Please send us the name of the store, location and website.

Handmade goods:
All our products are made by hands and are not always absolutely identical in construction, shape or colour. The purchaser accepts that. Accordingly, Snuggly Ugly will not accept returns or exchanges of handmade goods because of the not absolutely identical in construction, shape or colour than items seen on the the shop.

Thanks,

Snuggly Ugly Inc, Making Plush Environmentally Considerate.

Made in USA.